This section of the website has general answers to common questions I routinely hear from clients and potential clients. No single answer or combination of answers will be a complete response to the specific issues you might face in your case. By providing these answers to frequent questions, I am not acting as your attorney and no attorney-client relationship is being formed.
If you have a question not discussed here, please feel free to ask by phone, text, or email.
Should I give a recorded statement to the insurance company?
If you have started the claims process on your own (or even if you have not taken any action yet), the other party’s insurance company might try to get an early statement from you as part of their investigation. Sometimes they will simply ask for basic facts about what happened. Other times they will ask for a more formal “recorded” statement, where the insurance company records the call and the adjuster goes through a thorough script of yes/no and open-ended questions. Before talking to an insurance company (or talking to them again), consider discussing your rights and options with a personal injury attorney.
Any time you talk with the other side’s insurance company, know that their job is to protect themselves and their insured—not you. You may have heard the famous phrase “anything you say can and will be used against you.” While that phrase is part of the rights expressed by police during an arrest, the concept is the same in what the other side’s insurance company is trying to get from you.
Insurance companies’ processes are refined by legal departments and experienced adjusters. These processes are then implemented day-to-day by adjusters who are highly trained to get what they need and who spend their entire working days doing just that. Make sure you are prepared and have considered having someone in your corner before talking with an insurance company. If you would like to discuss the specific facts involved in your case, set a free consultation by phone, text, or email.